Our complete approach to investigation covers both factual and forensic sides and links them in a cohesive manner. We have an in-depth understanding of legislative, regulatory and industry compliance standards and conduct all our investigations in accordance with them.
We conduct investigations in a timely manner, with KPIs in relation to response times and reporting intervals for elements such as contacting the insured, providing updates and issuing reports. We produce clear, simple to understand reports and allow our clients to easily track the progress of their investigations through a secure online system.
GKA Investigations Group has developed claim appraisal processes to allow claims managers to quickly assess each and every claim against preset criteria. It's like a triage system where each claim is examined by a qualified professional to see if it can be quickly processed or whether a full investigation is required.DEXTOP® FAST TRACK EVALUATION > COMFACT® SMALL CLAIM CONFIRMATION >
Our service is built on deep scientific knowledge, sophisticated investigative techniques and a deep understanding of our different clients' requirements. We work efficiently, professionally and independent of all external influences. Our complete approach to investigation covers both factual and forensic sides and links them in a cohesive manner. We know the right questions to ask and the right places to look.FIRE SCENE INVESTIGATION > FACTUAL INVESTIGATION > LIABILITY & RECOVERY > FRAUD >
When a case goes to trial expert testimony is vital. All of our senior investigators are practiced in the lucid presentation of the relevant facts in an adversarial courtroom environment. We know how to make the complex simple and easy to understand through reconstructions, models and diagrams.EXPERT TESTIMONY > SECOND OPINION >
Our NATA accredited laboratory allows us to expedite analysis to ensure investigations maintain their momentum. We perform fire debris analysis, electrical & gas fault determination and physical evidence examination services for fire scene examiners and insurance investigators throughout Australia. We also provide electrical & gas fault determination and physical evidence examination services to major white goods and small household appliance manufacturers and to importers of industrial equipment in the mining and production sectors.VISIT GKA ANALYTICAL SERVICES SITE >